Brumatestore Privacy Policy

This Privacy Policy (“Policy”) explains how Brumatestore (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information of users (“you” or “your”) who access our website (brumatestore.com) or engage with our products and services (collectively, “Services”). We are committed to safeguarding your privacy and complying with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

1. Information We Collect

We collect personal information to provide and improve our Services, process your orders, and communicate with you. The information we collect falls into two categories: information you actively provide (“Personal Information”) and information collected automatically (“Automated Information”).

1.1 Personal Information You Provide

You may provide us with Personal Information when you use our Services, such as:

  • Account & Order Details: Full name, email address (e.g., [email protected] for communications), phone number, shipping address, billing address, and payment information (e.g., credit card details, which are processed by third-party payment processors and not stored by us).
  • Communication Preferences: Information about your preferences for receiving marketing emails, newsletters, or promotional offers.
  • Customer Support Inquiries: Details you share when contacting our support team, such as product issues, feedback, or questions.
  • Customization Requests: Information related to personalized products (e.g., engraved tumblers), such as names, logos, or messages.

1.2 Automated Information We Collect

When you access our website, we may automatically collect certain information about your device and usage through cookies, web beacons, and similar tracking technologies. This Automated Information may include:

  • Device Information: IP address, device type (e.g., smartphone, laptop), operating system, browser type, and unique device identifiers.
  • Usage Data: Pages you visit on our website, time spent on each page, links you click, search queries, and the date and time of your visit.
  • Location Data: Approximate geographic location based on your IP address, to provide relevant shipping options and localized content.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Process and Fulfill Orders: Verify your identity, process payments, arrange shipping, and send order confirmations and delivery updates.
  • Provide Customer Support: Respond to your inquiries, resolve issues (e.g., defective products, shipping delays), and improve our support services.
  • Personalize Your Experience: Recommend products based on your browsing and purchase history, and tailor website content to your preferences.
  • Send Marketing Communications: Share information about new products, promotions, discounts, or events, provided you have opted in to receive such communications. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
  • Improve Our Services: Analyze usage data to identify trends, enhance website functionality, optimize product offerings, and prevent fraud or unauthorized activities.
  • Comply with Legal Obligations: Fulfill tax, accounting, or regulatory requirements, and respond to lawful requests from government authorities.

3. How We Share Your Information

We do not sell your Personal Information to third parties for marketing purposes. We may share your information with trusted third-party service providers and partners who assist us in operating our business, provided they agree to protect your information. These third parties include:

  • Payment Processors: Companies like PayPal or Stripe to securely process your payment information (we do not store full credit card details).
  • Shipping & Logistics Partners: Carriers like FedEx or UPS to deliver your orders and provide tracking updates.
  • Marketing Service Providers: Platforms like Mailchimp to send newsletters or promotional emails (only if you have opted in).
  • Legal & Regulatory Authorities: When required by law, court order, or to protect our rights, property, or the safety of our users.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) using Secure Sockets Layer (SSL) technology.
  • Restricted access to Personal Information, limited only to authorized employees and third-party providers who need it to perform their services.
  • Regular security audits and updates to our website and systems to address potential vulnerabilities.

While we strive to protect your information, no security system is completely foolproof. You are responsible for maintaining the confidentiality of your account password and not sharing it with others. If you believe your account has been compromised, please contact us immediately at [email protected].

5. Your Rights Regarding Your Information

Depending on your location, you may have the following rights under applicable data protection laws. To exercise these rights, please contact us at [email protected] with your full name, email address, and a clear description of your request:

  • Right to Access: Request a copy of the Personal Information we hold about you.
  • Right to Correction: Ask to update or correct inaccurate or incomplete Personal Information.
  • Right to Erasure (“Right to Be Forgotten”): Request the deletion of your Personal Information, subject to certain legal exceptions (e.g., if we need to retain it to fulfill a legal obligation).
  • Right to Restrict Processing: Request that we temporarily stop processing your Personal Information in certain circumstances.
  • Right to Data Portability: Receive your Personal Information in a structured, machine-readable format, or request that we transfer it to another data controller.
  • Right to Opt Out: Unsubscribe from marketing communications at any time (you can also do this by clicking the “unsubscribe” link in our emails).

We will respond to your request within 30 days of receipt, unless additional time is required (in which case we will notify you).

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected such information, we will promptly delete it. If you believe your child under 13 has provided us with Personal Information, please contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws. When we make changes, we will revise the “Last Updated” date at the bottom of this Policy and post the updated version on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at: