Brumatestore Shipping Policy

At Brumatestore, we are committed to providing reliable and efficient shipping services for your tumblers, drinkware, and coolers. This Shipping Policy outlines key details about our order processing, delivery timelines, shipping costs, and international shipping guidelines to help you understand the entire delivery journey. For any shipping-related questions, please contact our support team at [email protected].

1. Shipping Coverage & Delivery Timelines

We currently offer shipping to [Insert Main Domestic Region/Country, e.g., the United States, Canada] and select international destinations. Delivery timelines include two stages: order processing time (pre-shipping) and carrier delivery time (post-shipping).

1.1 Domestic Shipping (Within [Insert Domestic Region/Country])

  • Order Processing: Most orders are processed and prepared for shipment within 1–3 business days (Monday–Friday, excluding public holidays). Customized items (e.g., engraved tumblers) may require an additional 2–4 business days for production.
  • Delivery Time by Service Type: Standard Shipping: 3–7 business days after processing. This is our default, cost-effective option for most locations.
  • Expedited Shipping: 2–4 business days after processing. Available for an additional fee (see Section 2 for details).
  • Overnight Shipping: 1–2 business days after processing. Only available for select regions; cutoff time for overnight eligibility is 12:00 PM UTC.

Remote Areas: Deliveries to remote regions (e.g., rural areas, islands) may take an extra 1–3 business days due to limited carrier service.

1.2 International Shipping

  • Eligible Destinations: We ship to [Insert Key International Regions, e.g., the European Union, Australia, Japan] — please check the checkout page for a full list of supported countries.
  • Order Processing: Same as domestic orders; customized items may incur additional processing time.
  • Delivery Time: 7–15 business days after processing, excluding customs clearance delays. Some remote international locations may take up to 21 business days.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, delivery destination, and selected shipping method. Final shipping fees will be displayed at checkout before you complete your purchase.

2.1 International Shipping Fees

International shipping costs are determined by the destination country and order weight. Fees start at [Insert Amount, e.g., $19.99]. Note: Free shipping promotions do not apply to international orders.

2.2 Additional Fees

Large or heavy items (e.g., extra-large coolers) may incur a $5–$15 overweight/over-sized fee, which will be added to your shipping cost at checkout. This fee covers additional carrier charges for handling bulky items.

3. Order Processing & Shipment Notifications

  • Order Confirmation: Immediately after placing your order, you will receive a confirmation email with your order number, item details, and estimated processing time. If you do not receive this email within 1 hour, check your spam folder or contact us.
  • Shipment Notification: Once your order is shipped, we will send a second email containing your tracking number and a link to monitor your package’s progress via the carrier’s website (e.g., FedEx, UPS, DHL).
  • Order Modifications/Cancellations: To change your shipping address or cancel an order, please contact us within 12 hours of placing the order. We cannot guarantee changes once the order has entered the processing stage (e.g., items have been picked or packed).

4. Customs, Duties & Taxes (International Orders)

Brumatestore is not responsible for customs duties, import taxes, or brokerage fees imposed by the destination country. These fees are the sole responsibility of the customer and will be collected by the carrier upon delivery.

  • Customs clearance times vary by country and may delay delivery beyond the estimated timeline. We recommend checking your local customs office’s guidelines for imported goods.
  • All international orders are shipped with a commercial invoice detailing the product value to ensure smooth customs processing. We do not mark orders as “gifts” to avoid customs penalties.

5. Shipping Issues & Resolution

5.1 Delayed Shipments

If your order is not shipped within the estimated processing time, contact us for an update. Delays may occur due to high order volume (e.g., holidays, promotions), stock shortages, or production issues for customized items. We will notify you promptly of any significant delays and offer solutions (e.g., expedited shipping at no extra cost or a full refund).

5.2 Lost or Missing Packages

  • Domestic Orders: If your package does not arrive within 3 days of the estimated delivery date, contact us with your order number and tracking information. We will investigate with the carrier; if the package is confirmed lost, we will process a full refund or send a replacement.
  • International Orders: If your package is delayed beyond 21 days of shipping, contact us. We will work with the international carrier to locate the package. If confirmed lost, we will issue a refund (excluding international shipping fees) or arrange a replacement.

5.3 Damaged Packages

If your package arrives damaged (e.g., broken box, visible product damage), refuse delivery (if possible) and contact us within 48 hours of delivery notification. Provide your order number and photos of the damaged package/product, and we will arrange a replacement or full refund at no cost to you.

6. Restrictions

We cannot ship to the following locations due to carrier restrictions or regulatory issues:

  • PO boxes, APO/FPO addresses (domestic only — contact us for special arrangements).
  • Countries under international sanctions or with restricted trade policies.
  • Remote regions with no reliable carrier service (check checkout for eligibility).

7. Policy Updates

We may update this Shipping Policy to reflect changes in carrier rates, service areas, or business practices. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our services after an update constitutes acceptance of the revised policy.

8. Contact Us

For questions about shipping status, delivery issues, or international shipping guidelines, please reach out: